How the trade counter handles your information

1. The counter and who it belongs to

This website is operated on behalf of J POWER TRADING LIMITED, a company registered in Hong Kong whose registered and trading address is Rm 714 7/F BLK B HONG KONG INDL CTR, 489-491 CASTLE PEAK RD, Lai Chi Kok, Hong Kong (HK). You will often see the trading name JPOWER Trade Counter on the pages, and this privacy policy applies equally to that trading face. When the policy says the counter, the company, or we, it means J POWER TRADING LIMITED. The developer identity behind the website build is JPowerTrade, which appears in the technical credits only and does not collect or store any personal data in its own right.

Running a wholesale power tool distribution business means the counter places several orders for contractors, repairs for site fleets, spare parts for dealers and rental bookings for short term work. Each of those activities can touch personal details, most commonly a business contact name, a phone number and an email address, so this policy exists to keep that handling clear, honest and limited to what the trade actually needs.

2. The pages this policy covers

This policy covers the public website of the counter, which includes the home page, the services page, the contact page and this legal page, together with any correspondence that follows a message sent through the contact form or the listed telephone and email addresses. It does not cover any separate website that a courier, a repair partner, a payment provider or a manufacturer operates, because those businesses run their own privacy promises over their own pages.

When you click a link that leaves the JPOWER Trade Counter domain, the privacy rules of that destination begin to apply from the moment you arrive there. For that reason you should glance at the destination policy if the site you land on asks for details the counter would never need, such as a bank password or a national identity number.

3. Information you give the counter directly

Most personal information reaches the counter because you choose to send it, usually when you want a price, a repair, a rental or a trade account. The list below shows the common categories and the very practical reason each one is asked for. None of this detail is ever volunteered by the counter; it comes from you or from the company you represent.

The counter asks only for what the job demands. If a field is not needed for the row you are chasing it is usually left out, and if a caller volunteers more than is required the extra detail is either deleted on the spot or kept no longer than the matter itself.

4. Information collected automatically

Like nearly every website, the counter receives a small amount of technical data whenever a browser loads a page. This normally includes the internet protocol address of the device, the type of browser and operating system, the rough region the connection comes from, the page that sent you here and the time of each request. This kind of detail arrives as an ordinary part of web traffic and is used for two upright purposes: to keep the site working, and to see broadly where visitors come from so the counter can decide where to improve the service.

The counter does not use these automatic signals to profile you, to build a portrait of your browsing or spending, or to decide your credit worthiness. The technical data is looked at at an aggregate level, which means it is summed up across many visitors rather than studied person by person.

5. How the trade counter uses your information

Everything the counter holds has a working reason attached. The reasons fall into the following set, and no processing happens outside the set. The information is used to answer a stock or price enquiry, draw a quotation, stage and fulfil an order, organise a repair or a rental, manage a dealer account, receive a payment, issue an invoice and chase a settlement.

Where a purpose falls outside the everyday running of the counter, for example a survey or a new service announcement, you are told at the moment the detail is collected and you can decline without losing any service you already have.

6. The lawful reasons that allow this processing

Hong Kong law and the information protection standards that trade partners in other territories follow commonly expect a data controller to point to a lawful basis for each act of processing. The counter relies on the same few foundations across the services.

• Performance of a request: quotation, order, repair or rental that you have started.
• Agreement obligations: running the terms of a dealer programme or supply agreement.
• Legitimate interest of the counter: answering enquiries and keeping contact records for a working business.
• Legal obligations: holding the records that tax, customs and trading law require of a Hong Kong company.
• Consent, where the counter asks for it explicitly, such as for a marketing list with no prior trade relationship.

When the counter leans on a legitimate interest it weighs its need against your reasonable expectation of privacy. A modest business contact file built from genuine trade conversations sits comfortably on that scale; a large surveillance file would not, and the counter does not build one.

7. Who gets to see the information

The counter keeps the circle of people who handle your data as tight as a working business allows. Inside the company the people who see the detail are those who operate the desk, manage the accounts and carry the deliveries, and even then only to the extent their row needs it. A spare parts order does not require every employee to read your full trade history.

Outside the company the counter shares detail only where a task forces it: a courier needs a delivery name and address, a repair partner needs the model and the fault, a bank or a payment provider needs the invoice and settlement references, and a regulator may require specific records under law. In every such case the share is limited to the smallest useful slice and is never sold, rented or bartered as a list.

8. Service partners and trusted processors

From time to time the counter uses outside firms to run supporting parts of the trade, and those firms are what the law likes to call processors. They do their work under a written duty to keep the data safe, to process it only for the counter and to return or delete it when the job ends. The common processors include hosting and network providers that keep the website and its email traffic alive, courier and forwarding partners that carry the goods, and any payment service that clears a settlement.

9. Data that travels across borders

Hong Kong is an open trading port and a wholesale distributor does business with manufacturers, dealers and partners around the region. As a result a limited set of records, most often a delivery note or a repair reference, can travel across a border so that the goods can move and the service can run. The counter does not treat this as a reason to send personal detail anywhere it is not needed.

Where data does cross a border, the counter keeps the transfer small, purpose bound and covered by a standard confidentiality arrangement, and it treats the receiving territory in the same careful manner whether that territory sits in a high privacy jurisdiction or not. Your details are never parked in a third country solely because storage there is cheaper.

10. Cookies and small site files

The contact page and the service pages of this counter are light on cookies. Any small file that is set is used either to keep a technical session together or to understand broad traffic so the site stays fast, and none of it is used for targeted advertising across the web. Where a cookie is genuinely functional it is named in plain terms in the browser tools so you can see exactly what sits on your device.

You remain in charge of cookies. Every mainstream browser lets you clear or refuse them, and clearing cookies will not stop the core pages of the trade counter from loading because the site does not hide its prices behind a session log-in wall.

11. Where the records are stored

The trade counter keeps its business records with a small set of reputable service providers whose servers are managed with strong access control, encrypted back-up and a documented recovery plan. Email and order files are the most common resting places for contact detail, and those systems sit behind the same managed security as the rest of the counter infrastructure.

A copy is not kept on a personal laptop or in a filing drawer shared with other work, because mixing a customer file with unrelated machines is exactly the kind of drift a careful business avoids. Any physical print of an order that a desk needs is locked away after the working day and shredded on a schedule.

12. How long records are kept

Retention follows need, not nostalgia. The counter keeps a contact file for as long as a live account, an open order or an ongoing matter exists, and then for a sensible closing period to answer a late query or a warranty claim. Invoices and settlement records are kept for the period that Hong Kong tax and company law requires of business ledgers.

When the clock runs out the records are deleted or anonymised in a way that cannot be reversed, so a former customer does not quietly live on a dormant list for years.

13. Privacy for children

The trade counter supplies power tools to professional contractors and registered dealers, and this service is not built for children nor offered to children as its audience. If the counter becomes aware that a child under the age of sixteen has sent personal information through the website, the counter will treat that information with extra care and will promptly delete it where deletion is consistent with any legal duty.

This page does not knowingly use tracking that follows children across the internet, and the counter relies on the same industry caution so a household can feel safe having this site open in a shared browser.

14. The security around your data

Data security is treated like a well maintained tool: inspected often and never left to run unchecked. The counter limits access to personal files to named members of staff, uses separate passwords for separate systems, keeps software patched, and uses encoded connections when detail passes through the public internet. Files are backed up so an accident does not become a loss, and the back-ups are restored only inside the protected environment.

Even with those care in place no method of storage over the internet is totally risk free, and the counter says so plainly rather than promising a perfect seal that no honest business can guarantee.

15. Your rights over your information

Under the information protection rules that apply to this counter, people whose details are held have a set of clear freedoms. You may ask for a copy of the data the counter holds about you, ask that wrong or out of date entries be corrected, ask that processing stop while a disagreement is checked, and in true cases ask that records be erased where no law stands in the way.

• Right of access, to see the summary of what is held about you.
• Right of correction, to fix a number that has changed or gone wrong.
• Right to withdraw consent, where consent was the basis in play.
• Right to object, to a kind of handling you find out of proportion.
• Right to erasure, when holding the record no longer serves its purpose.
• Right to restriction, while a question about the record is worked through.

The counter honours these freedoms without drama and without a charge. A simple written request is enough, and each request is answered within the window set by the governing rules.

16. How to put a request to the counter

Exercising a right begins with a single, clear message. There is no special form to fill and no fee at the door, and you do not need a lawyer to ask a basic question about your own file. Send the request to the trading address or the contact details shown at the end of this policy, and say, in your own words, what you would like to see or change.

If you are unhappy with how a request was handled you can take the matter to the office in section 24. The counter would rather fix a problem at the desk than let it grow into a dispute.

17. Marketing, news and trade account extras

Marketing on this counter is honest and limited. A person who already trades with the counter may receive a short note about a seasonal offer, a new tool line or a change to the dealer programme, because that news is genuinely relevant to the existing relationship. Each of those notes carries an unsubscribe route that works on the first click and is honoured at once.

If there is no existing relationship then the counter gathers an explicit yes from you before sending anything promotional, and that yes can be withdrawn as easily as it was given. The counter never buys third party marketing lists of cold contacts and it does not cold call you at a personal number hoping for a sale.

18. Links that leave the trade counter

The service pages of this site may point to partners such as a manufacturer line card, a courier page or a standards body. These links are provided because they help the trade do its work, but once you leave the JPOWER Trade Counter domain the responsibility for your data passes to that site and its own policy. The counter does not monitor those destinations round the clock and it cannot vouch for a change they make tomorrow.

Where a linked partner asks you for far more than the task would need, pause before entering it. A working rule from the counter desk is to share only what the task genuinely asks and to keep your log-in details with the site that issued them.

19. Advertising and measurement practice

The home and supporting pages of the trade counter do not carry third party banner advertising and do not sell ad space. The little measurement that happens is there to keep the site working and to understand which service rows earn the most attention, and it is watched at the level of whole pages rather than single people.

This means there is no partner stitched into the page whose business is to follow you around the internet with retargeted pet images. Should that ever change, this section would be rewritten before any such behaviour began, so the promise you are reading now remains the honest state of play.

20. A quick retention schedule

To keep this policy readable the schedule of how long things are kept is drawn here in one short sweep. Quotations that never became orders are held for a matter of months and then released. Delivery notes and correspondence for an actual order are tied to the order life plus a warranty margin. Settlement and tax records follow the company accounting horizon. Trade account cards follow the life of the account plus a closing period.

If you would like the exact figure that applies to a specific record, the request route in section 16 will produce it rather than a vague shrug.

21. Do not track signals

Many modern browsers send a do not track request with every page load, asking a website not to gather behavioural profiles. This trade counter honours the spirit of that request in the everyday running, because it does not run behavioural profiling in the first place and therefore has nothing to switch off.

The site treats a do not track signal as a reasonable preference, not as an instruction to block the basic technical logging needed to keep the pages loading. The distinction is drawn in the open so there is no hidden behaviour between what the browser asks and what the counter actually does.

22. Your documents and our records

Trade often involves shared paperwork: an order sheet, a repair note, a rental ticket or a credit statement. That paperwork belongs to both sides of the deal, and the counter stores only the copy it needs to run its half of the ledger. A document you send us stays your document; the counter merely holds its working copy under the protections described throughout this policy.

No document is ever passed to a roof certification or swallowed into a general marketing file. Copies live beside the order they describe and follow the same retention clock, which keeps the record room as honest as the tool cabinets at the front of the shop.

23. How this policy changes

The trade counter reviews this policy at least once a year or sooner when the law, the services or the processing picture shifts. When the change is a small polish to wording the updated text replaces this page without a fanfare; when the change is a real one, such as a new kind of sharing or a new marketing practice, the counter flags it more clearly and, where the law says so, asks you again for consent before acting on the new basis.

The date at the top of this policy always shows the current review point, and the counter keeps a short change note on file for anyone who asks how the wording has moved over time. Reading occasionally is the simplest way to stay current with a document that rarely needs to shout.

24. Questions and the data owner contact

The final address for questions, requests and complaints is the registered company at the heart of this site. Write, call or email and your matter goes straight to the desk that owns the trade counter records. Enquiries are answered within the working period shown on the public pages, and nothing inside a genuine question is ever treated as an inconvenience.